Contact us.

To ensure your query reaches the correct team and is handled as quickly as possible, please use the appropriate channel below:

• General Queries: Email: howzit@braaiplank.co.za
  
  
• Order cancellations and/or refunds: Email: cancel@braaiplank.co.za
  
  
• Warranty Claims: Submit a warranty claim here: Warranty Claim Form

Using the correct channel helps us process and resolve requests faster.

Our support team responds during operating hours. We typically reply within 1 business day (please allow up to 2 business days during high-volume periods).

Operating hours

• Monday - Thursday: 08:00 - 16:00
• Friday: 08:00 - 15:30
• Closed: Weekends & public holidays

Our Premises

We regret that no retail facilities are available. Our premises operate as a storage and fulfilment facility and are not equipped to assist with walk-in customers. Access is controlled for security, and all visits, drop-offs, or collections are strictly by appointment only.