Refund Policy

Try it risk-free for 30 days.

We offer a 30-day unconditional money-back guarantee. If for any reason you are unhappy with the product, simply return it in its original condition for a full refund.

To claim a return for a refund, please send us the details along with your order number to howzit@braaiplank.co.za.

Contact us for refunds here:

Monday - Thursday: 08:30 - 16:00
Friday: 08:30 - 15:30
Whatsapp: 076-709-4960
Email: howzit@braaiplank.co.za

How to claim from the warranty

If your product breaks under normal use, simply return it for a repair or replacement.

To return a product please contact our team on WhatsApp or email.

Depending on the situation, we may ask for the item to be returned.

Important Information

Money back guarantee (Returns)

If for any reason you are unhappy about our product, simply return it within 30-days in its original condition for a full refund... read more

Warranty

All products come with a lifetime warranty against defects (unless otherwise stated). If your product breaks under normal use, simply return it for a repair, replacement, or refund... read more

Delivery

We send your order directly from our warehouse in Durban to your door using the Courier Guy. Delivery to most towns and cities takes 2-3 business days. Please allow up to 5 business days for outlying areas.